The Deployment Strategist (DS) is the business counterpart to the Forward Deployed Engineer during onboarding. While the FDE owns the technical build, the DS owns the "why" and the "what": understanding how the client’s operation actually runs, deciding which use cases go live first, and making sure every deployment translates into measurable impact on fill rates, inventory levels, and cash-to-cash cycle time.
This is not an engineering role. The DS reports to the Head of FDE & Research and works side by side with the FDE from signature through go-live, owning the client’s business stakeholders and success criteria. Once a client goes live, the account transfers to Customer Success with a clear value story and a map of what comes next, and the DS moves on to the next onboarding.
What you’ll do
- Lead business discovery after signature: map the client’s supply chain workflows, decision-makers, pain points, and the metrics that define success for them
- Define and prioritize the use cases for each onboarding, sequencing them so each deployment compounds the next, and translate them into clear, scoped requirements for the FDE
- Own the client’s business stakeholders through onboarding: run steering meetings, manage expectations and scope, and keep the timeline on track from signature to go-live
- Translate between the client’s operation and Nauta’s AI: explain what the agents can and can’t do in language that operators and executives can act on, and bring client insights back to the FDE and Research team
- Build the value case for every client: baseline metrics before go-live, impact tracking after, and the business narrative that supports renewal and expansion
- Co-own the handback with the FDE: success criteria met, value documented, and expansion opportunities (new use cases, sites, or teams) handed to Customer Success and Sales with full context
Who you are
- You solve business problems: 3–5 years in strategy or management consulting, solutions consulting, customer-facing product roles, or operations at a tech startup
- You operate in ambiguity: comfortable walking into a client’s operation without a complete brief, asking the right questions, and turning a messy reality into a clear, prioritized plan
- You’re fluent with data: you can read a dashboard, build an analysis in spreadsheets or basic SQL, and turn it into a recommendation a client will act on
- You’re technical enough to be credible: you understand how APIs, integrations, and AI agents fit into enterprise workflows, and can partner with engineers without being the one who builds
- You communicate with executive clarity: structured and concise, able to run a meeting with a VP of Operations and an analyst at the same time: in both Spanish and English
- You finish what you start, then let go: high accountability for outcomes during onboarding, and equally disciplined about handing off clean to Customer Success once a client is live
- Based in LATAM or the US, available to work across time zones and travel to client sites when needed
Nice to have
- Background in supply chain, logistics, or operations: you’ll understand what stockouts, fill rates, and OTIF mean without needing a glossary
- Experience at a consulting firm (MBB, Big 4) or at an AI/SaaS company with a forward-deployed model
- Hands-on experience prototyping workflows with LLMs or no-code tools
About Nauta
Nauta is your AI partner, powered by an AI operational brain. Nauta reads how your company works: your email, your documents, your rules. Then AI agents do the daily work, like reading every document, checking invoices and chasing what’s missing. You stay in control.