The Forward Deployed Engineer (FDE) owns Nauta’s onboarding: the technical execution of taking a signed client from contract to a fully live, working deployment. The FDE reports to the Head of FDE & Research and works as one team with Nauta’s researchers, with a daily feedback loop: what the FDE sees in the field becomes evals, error analysis, and systematic fixes the same day.
This is a scoped, high-leverage role: the FDE owns the client relationship and the client’s live data through onboarding only. Once a client goes live, the account transfers to Customer Success for good: the FDE moves on to the next onboarding. This handback discipline is what lets onboarding scale independently of any single person’s bandwidth.
What you’ll do
- Run onboarding end to end using Nauta’s delivery model: Discover, Build, Test, Deploy: connecting, configuring, and tuning Nauta inside the client’s environment, from signature through go-live
- Build integrations between Nauta and client systems: ERPs, WMS, TMS, data warehouses: writing real code to connect, extract, and transform data across environments
- Own the client’s live data integrity throughout onboarding: connections and production data, backstage and remote, while working exclusively with real client data, never the sales sandbox
- Give researchers daily, direct feedback on agent behavior: one team, one standup, so what breaks in the field gets fixed in the product, not patched locally
- Close every mission with a clean handback: promised use cases live in production, connectors running with no manual work, agent evals holding above the quality bar for two straight weeks, the client’s team trained and operating solo, and a handback document that Customer Success formally signs off on
- Hand off and move on: once Customer Success accepts the account, it’s theirs end to end; the FDE’s job is the next onboarding, not maintaining the last one
Who you are
- You build things: 2–4 years of hands-on engineering experience: Python, REST APIs, SQL, and a portfolio of real integrations or systems you’ve shipped, not just designed
- You operate in ambiguity: comfortable walking into a client environment without a complete spec, asking the right questions, and figuring out what needs to be built: without waiting for perfect requirements
- You understand data end-to-end: how it flows across systems, where it breaks, and what it takes to make it clean and reliable enough for AI to use: SQL or equivalent is second nature
- You have a working understanding of AI and LLMs: enough to design prompts, evaluate outputs critically, and know when a model result looks right but isn’t
- You communicate clearly across audiences: can explain a technical integration to a VP of Operations and write clean documentation for an engineer: in both Spanish and English
- You finish what you start, then let go: high accountability during onboarding, and equally disciplined about handing off clean: you don’t hang on to an account past go-live, and you don’t patch what should be escalated to Research instead
- Based in LATAM or the US, available to work across time zones and travel to client sites when needed
Nice to have
- Background in supply chain, logistics, or operations: you’ll understand what stockouts, fill rates, and OTIF mean without needing a glossary
- Experience integrating with enterprise systems like SAP, Oracle, or similar ERPs and WMS platforms
- Previous experience in a forward-deployed, solutions engineering, or customer-facing technical role
About Nauta
Nauta is your AI partner, powered by an AI operational brain. Nauta reads how your company works: your email, your documents, your rules. Then AI agents do the daily work, like reading every document, checking invoices and chasing what’s missing. You stay in control.