The Head of FDE & Research leads Nauta’s field team: the Forward Deployed Engineers and the Researchers: as a single unit with one job: onboarding. This role scopes and prioritizes every onboarding mission, is the single filter for field signals flowing to Research, Integrations, and Product, and is chief curator of the context brain. This role owns the agent quality bar: what “working” means, and regressions below that bar jump Product’s queue automatically.
This role is Customer Success’s counterpart in the weekly account review: bringing quality status while CS brings account health and client asks. A mission only closes when Customer Success accepts the handback, not when the FDE declares it done.
What you’ll do
- Lead the FDE and the Researchers as one team, with one daily standup: turning field feedback into a conversation, not a ticket queue
- Scope and prioritize every onboarding mission, and own the “mission done” bar: promised use cases live, connectors flowing with no manual work, evals holding for two straight weeks, the client trained and operating solo, and a handback document signed by Customer Success
- Own the agent quality bar across Nauta: define what “working” means, and ensure regressions jump Product’s queue automatically, no negotiation
- Serve as the single filter for field signals: routing what’s relevant to Research, to Integrations, and to Product
- Curate the context brain: decide what enters it, while the AI engineer builds the ingestion and retrieval infrastructure
- Represent FDE & Research in the weekly account review, bringing quality status opposite Customer Success’s account health and client asks
- Own the seam with Product: this role owns whether agents work, Product owns what exists, with field signal as the loudest input into the roadmap, even without decision rights over it
Who you are
- Proven experience leading technical, client-facing teams: ideally forward-deployed engineering, technical implementation, or solutions engineering
- Strong technical judgment: can personally evaluate whether an agent’s behavior or a client deployment is actually working, not just whether it shipped
- Comfortable owning a quality bar that overrides other teams’ priorities when it’s not met
- Experience building or scaling a team of mixed technical seniority (engineers and researchers together)
- Strong cross-functional communicator: this role sits at the intersection of Sales, Customer Success, Research, Integrations, and Product
- Spanish and English required
Nice to have
- Background in AI/ML systems, evals, or agent quality work
- Experience in a company with a formal field-to-product feedback loop
- Industry knowledge in logistics, supply chain, or complex B2B operations
About Nauta
Nauta is your AI partner, powered by an AI operational brain. Nauta reads how your company works: your email, your documents, your rules. Then AI agents do the daily work, like reading every document, checking invoices and chasing what’s missing. You stay in control.