The Head of Ops owns Nauta’s internal operating backbone: data flow, operational systems, back-office execution, and process scalability. This role is critical to ensuring the company can scale customers and revenue without breaking internal execution.
This role owns end-to-end service delivery: backoffice quality, operating cost (both human and Hodor, Nauta’s extraction engine), and account portfolio health. The Operations Lead and the Operations Manager report here; the Head of Ops escalates the systemic.
What you’ll do
- Own operational execution across back-office, data ops, and systems
- Ensure high-quality data ingestion and operational reliability across Hodor and the human backoffice
- Manage and optimize the team through the Operations Lead and the Operations Manager: in-house and outsourced
- Own operating cost across the delivery engine: human backoffice and Hodor, and escalate what’s systemic, not one-off
- Partner with Product and Tech to ensure models and automation are supported and continuously improving
- Build scalable internal processes and operating rhythms as account volume grows
- Hire and manage administrative/ops support as needed
Who you are
- Strong people manager with operational leadership experience
- Data- and systems-driven mindset
- AI / analytics literacy
- Experience working with outsourced or hybrid teams
- Industry knowledge in logistics or complex operations preferred
- Spanish and English required
Nice to have
- Experience scaling a back-office or operations function alongside fast revenue growth
- Background managing distributed teams across multiple countries or time zones
- Familiarity with document processing, OCR, or data extraction systems
About Nauta
Nauta is your AI partner, powered by an AI operational brain. Nauta reads how your company works: your email, your documents, your rules. Then AI agents do the daily work, like reading every document, checking invoices and chasing what’s missing. You stay in control.