The Key Account Manager (KAM) Mexico owns the commercial and operational relationship for Nauta’s Mexico client accounts, reporting to the Customer Success Lead. This is Nauta’s first regional KAM role: the account owner who blends the operation of a live account, per Nauta’s standard Customer Success model, with market-specific commercial ownership.
You are responsible for renewals, expansion conversations, and relationship depth with Mexico-based stakeholders, while running the same account operating model: Discover, Build, Test, Deploy in Pangea: that every Customer Success account follows.
What you’ll do
- Own the live account end to end for assigned Mexico accounts: operation quality, trainings, and shipping new use cases in Pangea (Discover, Build, Test, Deploy), same as Nauta’s standard Customer Success model
- Own the commercial relationship for your accounts: renewals, expansion, and pricing conversations with the Head of Go-to-Market before anything ships
- Build deep relationships with client stakeholders in the Mexico market: understand their business, their org, and their buying process
- Diagnose “the agent isn’t working” reports first, fixing the operational side before escalating real defects to Research
- Represent Mexico market dynamics and client needs back to the Customer Success Lead and Product
Who you are
- Experience in account management or customer success for enterprise or mid-market B2B accounts in Mexico
- Fluent Spanish and English
- Comfortable owning both the commercial relationship and technical account health
- Hands-on enough to understand AI-driven workflows without being an engineer
- Strong communicator across technical and non-technical stakeholders
Nice to have
- Background in supply chain, logistics, or operations
- Existing network among Mexico-based enterprise shippers or logistics companies
- Experience with agentic AI or workflow automation platforms
About Nauta
Nauta is your AI partner, powered by an AI operational brain. Nauta reads how your company works: your email, your documents, your rules. Then AI agents do the daily work, like reading every document, checking invoices and chasing what’s missing. You stay in control.