The Operations Lead is the person who keeps Nauta’s delivery engine running at scale. This role owns the day-to-day execution of client operations: managing the AI Specialist team, driving performance, and ensuring every client account runs with the consistency and quality Nauta is built on.
Reporting to the OPS Manager, the Operations Lead manages a distributed team of AI Specialists in Colombia and coordinates external AI Specialists. This is a people-first, execution-first role: the closest leader to the team doing the work, and the first sensor when Hodor degrades.
What you’ll do
- Lead and develop the AI Specialist team: set clear expectations, run regular 1:1s, give direct feedback, and create the conditions for the team to perform at their best day in and day out
- Coordinate the external AI Specialist team: align on processes, monitor output quality, and ensure consistency between the Colombia and India teams
- Own training and onboarding for new AI Specialists: build and iterate on training programs that get people up to speed fast and maintain quality as the team scales
- Monitor operational performance across client accounts: track the right metrics, identify issues before they escalate, and implement process improvements that raise the baseline
- Be the first sensor when Hodor degrades: flag processing quality issues early to the Operations Manager and Research
- Partner with the Head of Ops to translate strategy into daily execution: flag blockers early, keep the team aligned, and make sure nothing falls through the cracks
Who you are
- You’ve led operational teams before: 2–4 years of experience managing people in high-volume, process-driven environments: you know what good looks like and how to get a team there
- You’re close to your people: you don’t manage from a dashboard: you know your team, give honest feedback, and take their development seriously
- You’re operationally sharp: you think in processes, spot inefficiencies, and fix them: comfortable with metrics and structured enough to document what works
- You’re curious about AI: you don’t need to be an engineer, but you need to understand what AI Specialists do, how Nauta’s platform works, and what quality looks like in an AI-native operation
- You communicate clearly and directly: comfortable managing across cultures and time zones: Spanish and English, written and verbal
- You own outcomes, not tasks: high accountability, low ego: if something in your area isn’t working, you fix it without being asked
- Based in LATAM, fully remote, available to overlap with both Colombia and India time zones
Nice to have
- Experience managing distributed or remote teams across multiple countries or time zones
- Background in supply chain, logistics, or B2B operations
- Experience in high-volume operational environments: BPO, call centers, shared services: where managing people and process quality at scale was the job
About Nauta
Nauta is your AI partner, powered by an AI operational brain. Nauta reads how your company works: your email, your documents, your rules. Then AI agents do the daily work, like reading every document, checking invoices and chasing what’s missing. You stay in control.