How Berrios Transformed Its Global Logistics with Nauta

About Berrios Berríos is one of the largest home goods retailers in the Caribbean, with over 23 stores offering furniture, appliances, electronics, and mattresses. The company also owns and operates Ashley Furniture HomeStore locations, further expanding its footprint in the premium home furnishings market.

Founded in 1974, Berrios operates an advanced logistics and distribution network, importing thousands of containers annually primarily from Asia and managing deliveries through its own fleet. With a strong focus on operational excellence and customer service, the company has become a leading player in the retail market, supported by integrated supply chain capabilities and a commitment to continuous innovation.

Nauta as a Solution Berrios wasn’t just looking for a software tool, they needed a partner to support their rapid growth, reduce operational complexity, and unlock full visibility across their supply chain. By consolidating fragmented communications, documents, and shipment data into a single source of truth, Nauta enabled Berrios to operate with greater control, speed, and confidence. With Nauta in place, Berrios shifted from reactive to proactive decision-making transforming logistics from a cost center into a competitive advantage that drives profitability and operational resilience.

Below are the key outcomes showing how Nauta delivered measurable impact in just two months of partnership, along with a testimonial from Milton Ruiz, Purchasing Operations Manager:

Operational Scalability with Data Confidence: In just two months, Berrios has experienced a 46% increase in container volume. “We didn’t have a way to not only understand the status of a shipment, but also to assess the broader impact on the organization whether in terms of economies of scale, cost control, sales maximization, or many other variables that indirectly affect the business. We also lacked the ability to measure supplier performance, or even our own performance for example, in how efficiently we were unloading merchandise.”

Document Processing and Workflow Automation: Nauta automated the processing of more than 40,000 emails and 20,000 documents within just two months, resulting in a 107.6% increase in the volume of data processed. By centralizing all logistics data into a single source of truth, Berrios eliminated the need for fragmented systems and redundant communications, saving valuable time across teams. “If we wanted to understand where we stood at any given moment, we had to make phone calls, check multiple systems, contact different companies, and have documentation on hand just to distinguish one shipment from another. We didn’t really have a tool that could bring all that information together in one place and make it easily accessible.”

Reduction in Penalties and Operational Costs: By trusting Nauta as their single source of truth, Berrios significantly improved operational efficiency directly impacting cost reduction. From January to date, Nauta has helped the company reduce penalties, both in time and money, by 70%. "Using Nauta, we identified a specific company responsible for over 70% of our detention and demurrage costs. With that insight, we were able to renegotiate our contract and secure additional free days allowing us to unload containers without incurring those extra charges. This allows us to generate substantial savings and transform what was once a cost center into a profit driver.”

Labor Savings: Automating shipment tracking and coordination has reduced the manual workload by at least 20 hours per week for a department of three people, with additional savings also observed across distribution and retail store teams. Nauta streamlined a process that previously required staff to spend hours locating shipments and reconciling information, significantly reducing unexpected operational costs. _“We’re likely saving over 20 hours a week in my area alone, and it also impacts time savings on the distribution side of the business and in our store sales teams, especially time that was previously spent trying to figure out where shipments are.”

Full Shipment Visibility Across Trade Lanes: Nauta enabled end-to-end tracking of 67 trade lanes primarily from China and Vietnam while monitoring 26 ocean carriers, out of 193 tracked across its platform. This enhanced visibility allowed Berríos to reduce its ETA vs. ATA gap by 5 days, improving forecasting and inbound planning. “Having visibility across multiple levels of the organization has built greater trust in our internal processes especially at the central level, where I work, designing workflows to carry out core tasks.” Smarter Supplier Management and Sourcing

With over 1,300 products analyzed, 131 distinct suppliers tracked, and operations across 30 countries, Nauta has equipped Berríos with powerful supplier intelligence. These insights enable:

• Smarter sourcing decisions
• More effective supplier performance evaluations
• Stronger, data-backed supplier relationships

Together, these improvements contribute directly to higher margins and greater operational control. _“The greatest value we get from Nauta is improved product availability. Before Nauta, our store sales teams couldn’t reliably project when merchandise would be available to sell. Now, they can” _

As Berríos continues to scale, Nauta plays a crucial role in ensuring control over inventory and guaranteeing product availability key to keeping store operations and supplier production running smoothly.

Discover how Nauta can unlock visibility and drive profitability across your supply chain: https://www.youtube.com/watch?v=6pXjfpwDcKY